HOW HAS QUEST HELPED ITS CLIENTS
    Aironet
A fast growth business in wireless communications which needed structure to ensure the business stayed in control. Quest gave structure to the business by ensuring clear objectives were set by the Leadership while procedures were simple and easy to follow.
  America International Group (A.I.G.)
The consulting arm of the worlds largest financial institution selected Quest from among 26 consulting firms it evaluated. The choice was based on the ability of Quest to address ISO 9000 from a Leadership perspective, the ability of Quest to provide linkage in three different businesses units.
Atlantic Packaging
A business specializing in recycled packaging. Quest provided a clear understanding of the Leadership role through their Leadership Workshops.
    Atofina
    A manufacturer and distributor of specialty chemicals who made dramatic improvements in their sales process and simplified they're purchasing activity.
B.A.S.F.
A high profile international chemical manufacturer. The Quest Leadership Workshop ensured an understanding of the Leadership role in implementing ISO 9000.
Bell Customer Service
The client had endeavored to move to ISO 9000 registration without outside help and had run into difficulty. A strategy was provided that dramatically reduced the amount of time commitment the client needed as a result of our consulting advice and skills development.
Bowman Tool and Die
A small to medium sized engineering business with limited resources available for system development. Quest involvement in procedure development leveraged the limited time available to produce procedures for the company.
  Brakeparts Inc
This major autoparts manufacturer had been developing a quality system without external support and had found progress difficult. Quest support in developing the Leadership Role and the simplification of procedures helped speed up the process significantly. The unique Internal Audit approach which Quest follows secured widespread employee involvement in the quality system.
C.N. Cargoflo
The client was concerned about employee involvement. "ISO 9000 in the Workplace" training was developed in conjunction with this client. The training ensures the involvement of supervisory and operational staff who are essential to the success of the ISO 9000 initiative.
C.N. Railroad Call Center
A new national call center was set up to be a "process managed business". QUEST was selected from among a number of competitors to provide the skills in process mapping, measurement and process improvement.
  Cincinnati Milacron
The Canadian Distribution Center for a major International corporation was taken to successful registration in 1997. This showed how the Quest methodology works well in a small business environment.
Compugen
One of many clients in the computer industry. The company had enjoyed rapid growth with the inevitable growth of process variation. The consensus in best practices which came with the Quest approach to procedure development ensured the company did not loose its highly responsive customer focus.
Domtar Packaging
A major player in the pulp and paper industry. Leadership and employee involvement was secured through the Quest Leadership Workshop and the highly interactive Employee Awareness sessions.
Global Travel Solutions
The First Registration in its industry demonstrated our exceptional ability to interpret the ISO 9000 Standard to any business environment and address the unique issues of the travel industry.
Griffith Laboratories
A major international food manufacturer who needed a fast track route to registration. This was achieved by a high degree of involvement of both management and staff which avoided excessive burden on any one individual while at the same time capturing 'best practices' in the business.
H.R.D.C. Education Unit
The Quest approach to training was applauded by these education experts.
H.R.D.C.
Comprehensive training and consulting support of the Scarborough, Ontario branch of the Human Resources Department of the Canadian Government enabled the branch to substantially improve client service. The techniques of process mapping, process definition and cycle time reduction, were successfully employed here.
Husky Injection Molding
A design led business with a high reputation for technical excellence. The communications between sales, design and manufacturing improved substantially as a result of improved planning and record keeping.
    IBI Group
    A large consulting practice managing significant intellectual property and serving many government departments developed its project management function  using the ISO 9001 requirements.
I.B.M. Solution Delivery Services
The first of a number of successful IBM registrations facilitated by QUEST. The registration was conducted in three phases. The first phase of the registration took almost two years and showed many business process improvements through certification and resulted in a effective internal audit process. Guidance and support continued until full registration was achieved.
I.B.M. Customer Service
A nationwide customer service organization which obtained a series of registrations. The strategy required avoiding work duplication at multiple sites but at the same time ensuring involvement and 'buy in' of all persons. The unique I.B.M. Call Center was included in the registration.
Lipton Foods
The organization had received bad advice on procedure development and the Quest approach lead to a dramatic simplification of process descriptions and a high degree of employee involvement.
Navcanada (Air Navigation Canada)
Leadership training in Quality Management, Strategic Planning and Cost of Quality assessment were all components in the development of the Quality System in this organization.
    Nortel OEG
    An offshoot of Nortel and a business  which purely processes intellectual property.
Nulogix
A computer repair company which had enjoyed rapid growth. Business controls had become stretched. Quest ensured that by using ISO 9000 as a template the company was able to strengthen it controls and continue its growth.
Ontario Hydro
A major public utility who used Quest to develop a strategic approach to ISO 9000 implementation and involve the senior executive.
    Research in Motion
    The Software Design Operation and Call Centre of one of the Worlds Leading Innovators in Technology developed their Management Systems using Quest Guidance and strengthened the linkage between processes enabling the Leadership to adopt a System approach to management.
Romarc Logistics
The company handles distribution for a major international food brand. The employee involvement in procedure development enabled them to produce simple, easy to follow procedures.
Sears Buying Office
Development of a quality system to create a process managed business, in which the product is 'information', has enabled the "Supplier Partnership" to increase the effectiveness of its supplier base.
Sears Supplier Base
Work is continuing in helping many of the Sears suppliers to achieve registration. Wide experience in Textile, Fashion and Distribution made Quest the best choice for these Suppliers.
    Solectron
    The Canadian Operation of a Global IT Organization developed the Management System by alignment of the Financial and Quality Management systems.
Spar Aerospace
The client designed equipment for artificial satellites and created the famous 'Canadarm'. QUEST was selected from a number of competitors to provide training in ISO 9000 and also to develop a unique procedure writing course for the company.
Springs Industries
A major home furnishing manufacturer. One of a large number of businesses Quest has worked with in the textile and fashion industry. This engagement demonstrated the ability of Quest to scope registration for an organization with a complex business structure.
Sterling Industries
A medical device manufacturer enjoying rapid growth who saw the need for structure in the organization. Their biggest customer had requested the company to gain ISO:9000 registration.
Union Gas
The Quest Gap Analysis and Leadership workshop ensured that the Senior Management of this large utility was able to manage its quality system effectively.
Viceroy Homes
    Development of the Management System in a design led business with two major locations over two thousand miles apart showed the flexibility of the QUEST approach.