1. Introduction
- Poor communication and
reworked information waste
25-30% of resources
- Process Management reduces
this waste and also increases
customer satisfaction
- ISO 9000:2000 provides
a method for creating a process
managed organization
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2. Process Management
- Preventing problems is at
the heart of process management
- Prevention eliminates waste
and increases both profit and
customer satisfaction
- A quality system uses process
management to build prevention
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3. The Leadership Role
- You manage quality in the
same way as you manage finances
- This means agreeing targets,
providing resources and monitoring
achievement
- You develop an infrastructure
in which leaders drive improvement
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4. Analyze the Gap
- The ISO 9000:2000 Quality
Management System is structured
like a business
- The Standard provides a
comprehensive framework for
analyzing your business
- ISO
9000:2000 helps to identify
areas in your organization
that need improvement
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5. Developing the System
- The new standard enable a
major reduction in ISO 9000 paperwork
- Each process that carries
risk should be monitored
- You reduce paperwork and
set process objectives
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6. Identifying Weak Processes
- You
can’t manage what
you don’t measure but you
can’t measure everything
- A cost of quality assessment
is explained and enables focus
on weak processes
- You select measures based
on risk and impact on the business
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7. Setting Objectives and Improving
Performance
- You avoid ‘just data’ and
create information that leads
to knowledge the can be acted
on
- The knowledge gained from
weak processes is used to improve
processes
- This changes wasted cost
into profit
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8. Strategy: The Critical Success
Factors
- Leadership
- Customer Focus
- People Involvement
- Supplier Relationships
- Process Approach
- System Management
- Meaningful Metrics
- Continual Improvement
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| 9. Appendices |
